FAQ

How early should I arrive for my appointment?

Please arrive 5-10 minutes early for your scheduled appointment.

What is your cancellation and late arrival policy?

There is a 48 hour cancellation policy and a 10 minute late arrival policy. Please read the policy here.

How do I cancel an appointment?

To cancel an appointment, please call prior to 48 hours of your appointment time. You are welcome to leave a voice message; it is not necessary to have a confirmation return call as your phone records are adequate. Please read the policy here. If you require a receipt of your cancellation, you are welcome to also send in addition to your phone call an email to tracey@luminerespa.com, which will serve as such as well.

How far in advance can I schedule an appointment?

The online schedule can be used 30 days in advance. It is, however, extremely busy and appointment availability is limited. That said, openings can occur due to reschedulings. Luminere schedules generally 4-6 weeks in advance. Please keep in mind, due to high volume, the online schedule may not be able to provide a time. You can access this here.

Should I call to schedule an appointment?

Luminere is a small venue. If no one answers, please leave a voice message and someone will return your call in a timely manner. Texts will not be received.

If I cannot find an appointment online, should I call?

All attempts to accommodate appointment requests are made.

The online schedule says “Your requested service is no longer available.” What should I do?

This message simply means that there is no availability at the time you were scheduling for the service time needed. Please check back at a later time or call.

I have a certificate or a voucher. Do I still have to provide a credit card number?

Yes. The cancellation and late arrival policy is still in effect regardless of any gift certificate or voucher you have received or purchased.